FAQ
How long does it take to process my order?
Orders are processed within one business day, excluding weekends and holidays. You’ll receive a confirmation email with tracking details once your order has shipped.
What are the shipping times?
Your package will be delivered within 1-7 business days, depending on your location. Delivery times may vary.
Can I track my order?
Yes, you’ll receive a shipping confirmation email with a tracking number. Please allow some time for tracking updates to appear.
What should I do if my diffuser isn’t working or gets clogged?
Check if the power supply is connected and ensure there is enough water in the tank. Clean the diffuser according to the instructions to remove any blockages.
Why should I pour water out from the back of the diffuser?
This prevents water from entering the ventilation openings, which could damage the internal electronics.
What happens if I use perfume oil instead of essential oil?
Perfume oils can damage and clog the diffuser because they are not designed for diffusion. Use only pure essential oils for the best performance and results.
How do I use my Humidly diffuser step-by-step?
Place the diffuser on a stable surface. Fill it with water using a measuring cup, not directly from the tap. Add a few drops of essential oil to the water. Securely place the inner and outer lids on the diffuser. Plug it in and turn it on. Clean the diffuser regularly for optimal performance.
Why shouldn’t I turn on the diffuser without water?
Turning on the diffuser without water can damage the ultrasonic system, reducing the device’s lifespan and potentially causing permanent malfunctions.
How many drops of essential oil should I use for different ages?
For 200 ml of water:
- Babies under 1 year: 1 drop
- Children 2–4 years: 2 drops
- Children 4–8 years: 3 drops
- Children 8–12 years: 4 drops
- Adults: 5–10 drops
- Pregnant women: 5 drops
How do I clean my diffuser?
Always pour water out from the back of the diffuser. Use a damp cloth or a cotton swab to clean the inside and the water tank. For stubborn residue, use water with a splash of vinegar or alcohol.
How often should I clean my diffuser?
If you use your diffuser daily, we recommend cleaning it once a week to remove oil residues and maintain a fresh scent.
Can I use harsh cleaning agents on my diffuser?
Strictly no, harsh cleaning agents can damage the device and leave harmful chemicals behind. Only use mild cleaning methods, such as water, vinegar, or alcohol.
How long does it take to process my order?
Orders are processed within one business day, excluding weekends and holidays. You’ll receive a confirmation email with tracking details once your order has shipped.
What are the shipping times?
Your package will be delivered within 1-7 business days, depending on your location. Delivery times may vary.
Can I track my order?
Yes, you’ll receive a shipping confirmation email with a tracking number. Please allow some time for tracking updates to appear.
What should I do if my diffuser isn’t working or gets clogged?
Check if the power supply is connected and ensure there is enough water in the tank. Clean the diffuser according to the instructions to remove any blockages.
Why should I pour water out from the back of the diffuser?
This prevents water from entering the ventilation openings, which could damage the internal electronics.
What happens if I use perfume oil instead of essential oil?
Perfume oils can damage and clog the diffuser because they are not designed for diffusion. Use only pure essential oils for the best performance and results.
How do I use my Humidly diffuser step-by-step?
Place the diffuser on a stable surface. Fill it with water using a measuring cup, not directly from the tap. Add a few drops of essential oil to the water. Securely place the inner and outer lids on the diffuser. Plug it in and turn it on. Clean the diffuser regularly for optimal performance.
Why shouldn’t I turn on the diffuser without water?
Turning on the diffuser without water can damage the ultrasonic system, reducing the device’s lifespan and potentially causing permanent malfunctions.
How many drops of essential oil should I use for different ages?
For 200 ml of water:
- Babies under 1 year: 1 drop
- Children 2–4 years: 2 drops
- Children 4–8 years: 3 drops
- Children 8–12 years: 4 drops
- Adults: 5–10 drops
- Pregnant women: 5 drops
How do I clean my diffuser?
Always pour water out from the back of the diffuser. Use a damp cloth or a cotton swab to clean the inside and the water tank. For stubborn residue, use water with a splash of vinegar or alcohol.
How often should I clean my diffuser?
If you use your diffuser daily, we recommend cleaning it once a week to remove oil residues and maintain a fresh scent.
Can I use harsh cleaning agents on my diffuser?
Strictly no, harsh cleaning agents can damage the device and leave harmful chemicals behind. Only use mild cleaning methods, such as water, vinegar, or alcohol.